Privacy policy

1. General

This Privacy & Cookie Policy describes how Re-Train handles personal data.

We comply with applicable laws, including the General Data Protection Regulation ("GDPR").

2. Who Processes Your Personal Data?

Re-Train
Address: Cyriel Buyssestraat 2, 9000 Ghent
Registered in the CBE under number BE0699.556.674
Website: https://re-train.be

3. What Personal Data Do We Process?

We process the following personal data:

Name and surname
Contact details (email, phone, address, and possibly delivery address)
Payment details
IP address
Other data you voluntarily provide (such as gender, interests, etc.)
Data collected via cookies (see below)

4. Legal Basis for Processing

We process your personal data based on:

Your consent (e.g., registering on the website, placing an order)
The necessity to perform a contract

5. Purposes of Processing

We use your personal data for:

Delivery of products and services
Customer service and responding to inquiries
Sending newsletters and offers (if you have given consent)
Website optimization and analytical research
Management of technical administration
Creating anonymized statistics

6. How Long Do We Retain Your Data?

Your data is retained as long as necessary to provide services. After the contractual relationship ends, your data will be deleted within six months unless legally required otherwise.

7. Your Rights

You have the right to:

Access your data
Correct inaccurate data
Request deletion of your data
Restrict processing
Transfer your data
Object to processing
You can exercise these rights by sending an email to nicolas@re-train.gent.

8. Complaints

For questions or complaints, you can contact us at nicolas@re-train.gent.

9. Data Breaches

If you suspect a data breach, report it immediately via nicolas@re-train.gent or the contact details of the Data Protection Authority.

10. Security

We take technical and organizational measures to protect your personal data. We are not liable for data loss due to careless use by third parties.

11. Cookies

We use cookies and similar technologies to enhance your user experience.

11.1 Consent

By using our website and accepting cookies, you agree to our use of cookies. You can disable cookies through your browser settings.

11.2 What Cookies Do We Use?

We use, among others:

Functional cookies (for language preferences and security)
Analytical cookies (Google Analytics)
Tracking cookies (Facebook Pixel, WhatsApp, etc.)
You can adjust your browser settings to manage cookies. More information can be found on your browser’s support pages.

For more details about our cookie policy, contact us at nicolas@re-train.gent.